Effective Date: June 5, 2026 Last Updated: June 5, 2026
Chhayalaya Shorts Pvt. Ltd. (operator of the Jhilke app, also referred to as \"Jhilke\", \"we\", \"us\", or \"our\") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.
This Policy applies to the Jhilke website (jhilke.com), the Jhilke mobile application, and all related services (together, the \"Service\"). It should be read together with our Terms & Conditions.
We process personal information in line with the Individual Privacy Act, 2075 (2018), the Individual Privacy Regulation, 2077 (2020), the Electronic Transactions Act, 2063 (2008), and other applicable laws of Nepal.
By using the Service, you consent to the collection and use of your information as described in this Policy.
Jhilke is a mobile app operated by Chhayalaya Shorts Pvt. Ltd., which is responsible for the personal information collected through the Service.
Registered office: 93-Shanta Marg, Kamaladi, Kathmandu, Nepal
Privacy/grievance contact: support@jhilke.com
We collect the following categories of information:
a) Information you give us directly
Pre-launch sign-up / \"Get Notified\": your email address when you ask to be notified about the app launch.
Contact form: your name, email address, and the message you send when you contact us for support or feedback.
Account information (once accounts are available): name, email address, phone number, password, and profile preferences.
Payment information: when you buy a Subscription, billing details and transaction information. Full card details are handled by our payment providers and app stores, not stored by us.
b) Information collected automatically when you use the Service
Usage and viewing data: Content you watch, watch history, search queries, downloads for offline playback, Reward Coins earned and redeemed, and feature interactions.
Device and technical data: device type and model, operating system, app version, language settings, IP address, and similar identifiers.
Diagnostic data: crash logs and performance information used to fix problems and improve the Service.
Cookies and similar technologies: see Section 8.
c) Information from third parties
Information from payment providers and app stores confirming a transaction.
Information from analytics, advertising, or login providers, where you use them, in accordance with their own policies.
We do not intentionally collect sensitive personal information (such as health, biometric, or financial-account data beyond what is needed to process a payment). Please do not send us sensitive information you do not want us to hold.
We use your information to:
create and manage your Account and provide the Service;
send you launch notifications you requested and respond to your enquiries;
process payments, Subscriptions, refunds, Reward Coins, and daily rewards;
personalise and recommend Content and remember your preferences;
enable offline playback and other app features;
operate, maintain, secure, and improve the Service and develop new features;
detect, prevent, and address fraud, abuse, security issues, and violations of our Terms;
send service-related messages and, where you have agreed or where permitted by law, marketing communications about Jhilke (you can opt out at any time);
comply with legal obligations and enforce our agreements.
Under the Individual Privacy Act, 2075, we collect and process your personal information with your consent and only for the purposes described in this Policy. We may also process information where it is necessary to perform our contract with you, to comply with a legal obligation, or to protect our legitimate interests (such as keeping the Service secure), to the extent permitted by Nepali law.
You may withdraw your consent at any time (see Section 10), although doing so may limit your ability to use parts of the Service.
We do not sell your personal information. We share it only as described below:
Service providers: cloud hosting and content-delivery providers, payment gateways, analytics providers, email and notification services, and customer-support tools that process data on our behalf under appropriate confidentiality obligations.
App stores and payment platforms: to complete purchases you make through them.
Legal and safety: when required by law, court order, or a competent authority, or to protect the rights, safety, or property of Jhilke, our users, or the public.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
With your consent: for any other purpose disclosed to you at the time.
We keep your personal information only for as long as necessary for the purposes set out in this Policy, including to provide the Service, comply with legal, accounting, or reporting obligations, and resolve disputes. When we no longer need it, we will delete or anonymise it. Pre-launch sign-up emails are kept until the launch campaign ends or you ask us to remove you, whichever is earlier.
Our website and app may use cookies, local storage, SDKs, and similar technologies to keep you signed in, remember preferences, measure usage, and improve performance. You can control cookies through your browser or device settings, but disabling some of them may affect how the Service works. Where required by law, we will ask for your consent to non-essential cookies.
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, or alteration, including encryption in transit, access controls, and secure storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will take appropriate steps and notify you and the relevant authorities where required by law.
Under the Individual Privacy Act, 2075 and related laws, you have the right to:
be informed about how your personal information is collected and used;
access the personal information we hold about you;
rectify inaccurate or incomplete information;
request erasure of your personal information, subject to legal limits;
object to or restrict certain processing, including direct marketing;
withdraw consent at any time, without affecting processing already carried out;
lodge a complaint and seek compensation, including before the competent District Court.
To exercise any of these rights, contact us at support@jhilke.com. We will respond within a reasonable time and as required by law. We may need to verify your identity before acting on a request.
The Service is intended for users aged 18 and above, and minors may use it only under the supervision and consent of a parent or guardian. We do not knowingly collect personal information from children without such consent. If you believe a child has provided us with personal information without proper consent, contact us at support@jhilke.com and we will take appropriate steps to delete it.
Some of our service providers (such as cloud hosting, content delivery, or analytics) may store or process data on servers located outside Nepal. Where this happens, we take reasonable steps to ensure your information remains protected in line with this Policy and applicable Nepali law.
The Service may contain links to or integrations with third-party websites and services that we do not control. This Policy does not apply to those third parties. We encourage you to review their privacy policies before providing them with your information.
We may update this Privacy Policy from time to time. When we make material changes, we will update the \"Last Updated\" date and, where appropriate, notify you through the Service or by email. Your continued use of the Service after changes take effect indicates your acceptance of the updated Policy.
If you have questions, requests, or complaints about this Policy or your personal information, please contact:
Chhayalaya Shorts Pvt. Ltd. (operator of the Jhilke app) 93-Shanta Marg, Kamaladi, Kathmandu, Nepal Email: support@jhilke.com Website: jhilke.com
If you are not satisfied with our response, you may have the right to refer your complaint to the competent authority or court under the Individual Privacy Act, 2075.
© 2026 Chhayalaya Shorts Pvt. Ltd. All rights reserved. Jhilke is a brand of Chhayalaya Shorts Pvt. Ltd.
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